First identify the material: soak-off gel polish and a hard enhancement do not necessarily use the same removal method. Follow the instructions for the specific product.
Avoid forcing the coating
Do not peel or pick the coating off. If you cannot identify the material or it does not release as instructed, have a qualified nail professional assess it rather than forcing removal.
Find the relevant instructions
Keep the product code when asking GL about removal. For general nail-care guidance, see the American Academy of Dermatology reference linked below.